Terms of Service

Last Updated: November 10, 2026

Welcome to LUMORA.

These Terms of Service govern your use of our online store and the purchase of products offered through our website.

By accessing our website or placing an order, you agree to these terms, subject to your applicable statutory rights.

1. General Conditions

LUMORA provides online retail services for footwear, apparel, and related fashion products.

Customers agree to provide accurate information when placing orders and to use our website only for lawful purposes.

2. Products and Availability

We strive to provide accurate product descriptions, images, specifications, sizes, and pricing information.

Actual product colours may vary slightly depending on device display settings.

Product availability may change.

Your statutory rights relating to faulty or misdescribed products remain unaffected.

3. Pricing and Payments

Product prices are displayed on our website and confirmed during checkout.

Applicable taxes, shipping fees, and other charges collected by LUMORA will be disclosed before payment confirmation.

Payment methods are displayed during checkout.

4. Order Confirmation

After placing an order, customers will receive an order confirmation email.

If an item becomes unavailable or an order cannot be fulfilled, we will contact the customer and provide an appropriate resolution, including a refund where required by law.

5. Shipping and Delivery

Orders are normally processed and dispatched within 3–5 business days.

Estimated delivery is typically 10–20 calendar days from order placement.

Delivery estimates may vary due to shipping destination, carrier operations, customs procedures, and other circumstances.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

LUMORA offers a voluntary 30-day return policy for eligible products.

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.

7. Intellectual Property

Original website materials, including text, graphics, photographs, and designs, may be protected by applicable intellectual property laws.

Unauthorised reproduction or commercial distribution of protected content is prohibited.

Third-party trademarks remain the property of their respective owners.

8. Prohibited Activities

Customers must not:

  • Use the website for unlawful purposes

  • Submit fraudulent orders

  • Attempt unauthorised access to website systems

  • Distribute malicious software

  • Infringe intellectual property rights

  • Interfere with website functionality

9. Third-Party Services

Our website may use third-party services to support payments, delivery, analytics, and other business functions.

Such services may be subject to separate terms and privacy practices.

10. Consumer Rights and Liability

Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded.

Any limitation of liability applies only to the extent permitted by applicable law.

11. Changes to These Terms

We may update these Terms of Service when necessary.

The latest version will be published on our website.

Changes will not remove rights already acquired by customers under applicable law.

12. Contact Information

For questions about these Terms:

LUMORA Customer Support

Email: bogies.71.skull@icloud.com

Thank you for shopping with LUMORA.

LIGHTER EVERYDAY.