Shipping Policy

Last Updated: November 10, 2026

Thank you for shopping with LUMORA.

We are committed to providing clear shipping information and a convenient delivery experience.

Please review our shipping policy before placing an order.

1. Order Processing Time

Orders are typically processed and dispatched within 3–5 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

During promotional events, peak shopping seasons, or periods of unusually high order volume, processing times may be extended.

If a significant delay occurs, we will provide an update and any cancellation or refund options required by applicable law.

2. Estimated Delivery Time

Our standard estimated delivery time is 10–20 calendar days from the date of purchase, including normal processing time.

Delivery estimates may vary depending on your location, customs clearance, carrier operations, and other circumstances.

These delivery periods are estimates rather than guaranteed arrival dates.

Any specific delivery commitment confirmed at checkout will also apply to your order.

3. Shipping Destinations

LUMORA ships to destinations available for selection during checkout.

Shipping availability and any applicable delivery options are displayed before you complete your purchase.

4. Shipping Costs

Shipping fees, if applicable, are calculated and displayed during checkout.

If your order qualifies for a free-shipping promotion, the discount will be reflected in your checkout total.

All shipping charges collected by LUMORA will be disclosed before payment confirmation.

5. Order Confirmation

After completing your purchase, you will receive an order confirmation email.

Please ensure that your email address and shipping information are correct.

If you notice an error, contact us as soon as possible.

6. Order Tracking

When your order has been shipped, tracking information will be provided when available.

Tracking details may take some time to become visible in the shipping carrier's system.

If you need assistance locating your order, please contact our customer support team.

7. Customs and Import Duties

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Charges collected directly by LUMORA will be included in the amount disclosed at checkout.

Additional import-related charges may apply depending on the destination and delivery arrangement.

Customers may contact us before ordering for clarification about applicable shipping arrangements.

8. Incorrect Shipping Addresses

Please ensure that your delivery address is accurate and complete.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to update your address before dispatch.

Address changes may not be possible once an order has been shipped.

9. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will investigate the shipment and work toward an appropriate resolution.

Where an order cannot be delivered in accordance with applicable consumer protection laws, customers may be entitled to cancellation or a refund.

10. Damaged Shipments

If your parcel arrives damaged or contains an incorrect or defective item, please contact us with your order number and photographs where possible.

We will review the issue and arrange an appropriate resolution.

11. Contact Information

For shipping questions or delivery assistance:

LUMORA Customer Support

Email: bogies.71.skull@icloud.com

Thank you for choosing LUMORA.

LIGHTER EVERYDAY.