Return & Refund Policy

Last Updated: November 10, 2026

At LUMORA, customer satisfaction is important to us.

We understand that sometimes a purchase may not meet your expectations. Our return and refund policy is designed to provide a straightforward and transparent process.

1. 30-Day Return Policy

We offer a 30-day voluntary return policy for eligible purchases.

You may request a return within 30 calendar days after receiving your order.

For voluntary change-of-mind returns, items should generally:

Be in their original condition
Be unworn and unwashed, except for reasonable inspection or fitting
Include original labels and accessories where possible
Be free from damage caused by improper use
Include proof of purchase or a valid order number

Footwear should be tried on indoors to help maintain its original condition.

These conditions do not limit statutory cancellation rights or remedies for defective or misdescribed goods.

2. How to Request a Return

To request a return, please contact:

bogies.71.skull@icloud.com

Include your order number and the item you wish to return.

Our customer support team will provide the applicable return instructions.

3. Return Shipping Address

Please send authorised returns to:

LUMORA Returns

506-80 CATHRINE ST
TRENTON, ON K8V 6N8
Canada

We recommend using a tracked shipping service and keeping your proof of postage.

Please include your order number or return confirmation details inside the package.

4. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

For defective, damaged, or incorrectly supplied products, LUMORA will cover reasonable return shipping costs where legally required.

5. Refund Processing

Once we receive your return or acceptable evidence of return shipment, as applicable, we will review your request.

Eligible refunds will be processed within 14 calendar days of the relevant event, or sooner where required by law.

Refunds will normally be issued to the original payment method.

Your bank or payment provider may require additional time to display the refunded amount.

For voluntary returns outside statutory cancellation rights, original shipping fees are generally non-refundable unless otherwise agreed.

6. Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact us.

Exchanges depend on product availability.

If the requested replacement is unavailable, we will explain the available return and refund options.

7. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly.

Include your order number and relevant photographs where available.

Depending on the circumstances and applicable law, we may offer:

A replacement
A repair
A price adjustment
A full or partial refund

Your statutory consumer rights remain unaffected.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will review your request based on the order's processing and fulfilment status.

If an order has already been dispatched, the applicable return or statutory cancellation process may apply.

9. UK and EU Consumer Cancellation Rights

Consumers in the United Kingdom and European Union generally have the right to cancel an eligible online purchase within 14 calendar days after receiving the goods, without giving a reason.

To exercise this right, customers must clearly notify us of their decision within the applicable cancellation period.

Customers generally have another 14 calendar days to return the goods after notifying us.

Where required by law, refunds will include the original standard delivery charge.

Refunds will be issued within the applicable statutory timeframe. Where permitted, reimbursement may be withheld until we receive the returned goods or acceptable evidence that they have been sent.

Customers may reasonably examine and try on footwear or clothing as they would in a physical store. Deductions for handling beyond what is necessary may apply where permitted by law.

Certain legal exceptions may apply.

Our voluntary 30-day return policy does not reduce or replace statutory consumer rights.

10. Contact Us

For returns, exchanges, refunds, or cancellations:

LUMORA Customer Support

Email: bogies.71.skull@icloud.com

Return Address: