Contact Us
We're Here to Help
Thank you for visiting LUMORA.
We value our customers and are committed to providing helpful, professional customer service.
Whether you have questions about our products, need assistance with an order, or would like information about shipping, returns, or refunds, please feel free to contact us.
Customer Service
Email: bogies.71.skull@icloud.com
Our customer support team can assist with:
-
Product information and sizing enquiries
-
Order confirmation and status updates
-
Shipping and tracking enquiries
-
Order changes and cancellations
-
Returns and exchanges
-
Refund requests
-
Damaged, defective, or incorrect items
-
General customer service questions
Order Enquiries
When contacting us about an existing order, please include:
-
Your order number
-
The email address used at checkout
-
A brief description of your enquiry
-
Relevant photographs, if applicable
This information helps us identify your order and investigate your request.
Shipping Information
Orders are generally processed and dispatched within 3–5 business days after payment confirmation.
Estimated delivery is typically 10–20 calendar days from order placement, depending on destination and shipping conditions.
Please review our Shipping Policy for further information.
Returns & Exchanges
If you wish to request a return or exchange, please contact our support team before sending your item back.
Return Address:
506-80 CATHRINE ST
TRENTON, ON K8V 6N8
Canada
Please follow the return instructions provided by our support team and include your order information with the parcel.
Customer Feedback
We welcome your feedback and suggestions.
Your experience matters to us, and we continually strive to improve our products and services.
Get in Touch
LUMORA Customer Support
Email: bogies.71.skull@icloud.com
Thank you for shopping with LUMORA.
LIGHTER EVERYDAY.